Heidi Stilwell and Mary Stilwell are now the franchise owners of InXpress Santa Barbara. Courtesy photo.
SANTA BARBARA — A mother and daughter from Santa Barbara have decided to take their relationship to the next level, becoming business partners in a world-class shipping business rooted in unrivaled customer service.
Heidi Stilwell and her daughter, Mary Stilwell, have gone into business together as owners and operators of the only InXpress franchise serving Santa Barbara County. The global brand has more than 400 franchises operating in 14 different countries and offers 20 years of insight and world-class technology that’s disrupting traditional shipping services around the world.
It’s all in the family for the Stilwells, who care about their customers’ parcels as if those packages were their own. Through agreements with a national network of shipping and freight service providers, the overall combined volume of business done globally allows InXpress to offer highly competitive rates to small and medium-size companies that would not normally qualify based on their monthly shipping volume. The local entrepreneurs are focused on providing the customer service you’d expect from a boutique family-owned business, while leveraging these fabulous rates with world-class carriers.
Every 7.2 seconds a small business somewhere chooses InXpress to make a shipment, and InXpress moves more than 4.3 million shipments annually. Customers appreciate the company’s vast industry knowledge, reasonable rates and white-glove customer service.
The Stilwells offer unique solutions for express, freight and mail services by working with carriers that have earned the public’s trust over decades of service. Whether you own a Shopify store and process hundreds of shipments a day, or you’re shipping a pallet of construction materials or overnighting a check to a vendor, InXpress can serve all your needs, providing domestic and international shipping solutions as third-party shipping experts. They are also able to assist and book heavy air freight and ocean cargo, and can help demystify import/export requirements- which can often be confusing due to constant regulatory changes.
Utah-based InXpress has invested millions of dollars in a high-performance platform called Webship+, known for its reliability in delivering an innovative shipping experience that promises to save companies time and money. This proprietary software ensures that you have the right shipping solutions for all your needs, all the time.
InXpress has been the No. 1 reseller of DHL products in the United States for the last nine years, providing its customers with the best rates and services available in the international small-parcel industry. DHL offers a fleet of more than 250 aircraft transporting urgent documents and goods reliably and on time to over 120,000 destinations in more than 220 countries and territories.
Being one of only two authorized resellers of UPS in the United States allows InXpress access to an extensive network of international and domestic shipping services, including domestic ground and air, utilizing over 125,000 delivery vehicles to ensure timely delivery.
For LTL and truckload freight, InXpress offers an easy-to-use online transportation management system that provides live quotes from more than 60 trucking carriers, enabling shippers to choose the best option based on each shipment’s criteria,whether that be cost or transit time, and also makes it easy to insure shipments if needed. After a shipment is booked, the software allows you to print shipping labels, generates a BOL and will electronically dispatch the shipment for pickup. The platform provides tracking visibility and can also alert the shipper when their shipment is in transit and upon delivery to the consignee.
If working with local entrepreneurs is important to you and you expect white-glove customer service, the Stilwells hope you’ll consider InXpress for all your shipping needs. Call 805-364-0412 or email info336@inxpress.com for a consultation today.