Wow, what a year this has been for us all! Here we are at the end of 2020 and I want to take a moment to share some of the operational enhancements we were able to accomplish despite these unprecedented times, as well as provide an update regarding some of the changes we have made as a result of COVID-19.
First, we created new processes and procedures to ensure a safe environment for all shelter guests and made significant modifications to the shelter to adapt to this new environment. These changes included the following: