Tag: Artificial intelligence

Bilingual commentary — MBA Graduates and the New Workplace

by  •  • Comments Off on Bilingual commentary — MBA Graduates and the New Workplace

Listening to NPR the other day, I heard a young woman lament that she had just received her MBA (Master of Business Administration) degree but could not find work. This is an unfortunate contrast with more prosperous times in our country when MBAs were popular because they were a golden ticket to meaningful, highly remunerative employment.

So why are these young, ambitious graduates, likely already saddled with enormous student debt, finding it so challenging to find jobs that match their level of education?

The job market is undergoing a slow but certain seismic shift.

Read more →

Bilingual commentary — Can I Just Talk with a Human?

by  •  • Comments Off on Bilingual commentary — Can I Just Talk with a Human?

One day some months back, I needed to talk with my bank about a suspicious charge on my credit card. I wasn’t as naïve to think that somebody would pick up the phone when I called. But I innocently believed that I would be talking with a person after listening to a brief “menu” and punching a couple of buttons.

Then I entered “chatbot hell.” 

“Thank you for calling the Local Bank. What are you calling about?” the robot cheerily asked me.

“Credit card,” I answered.

A pause.

“Did you say, ‘debit card’?”

“No, I responded,” incredulous that it didn’t understand me the first time. “Credit card.”

“I’m sorry,” my chatbot said with no detectable remorse. “I’m not understanding your reply. What are you calling about?”

I started to become wary of this supposedly artificial “intelligence.” But I thought I would give it a chance and comply with its requests as best I could.

Read more →