As a boomer who started working toward the end of the Industrial Revolution and then well into the digital age, I find myself fumbling my way into the AI Era that is suddenly at our doorstep. Now it occurs to me that although it behooves young people to get on board with AI for the sake of their futures, Latinos, specifically, should seriously consider the benefits that are possible for them.
For important reasons, Latinos stand to benefit enormously by upgrading their skills.
Listening to NPR the other day, I heard a young woman lament that she had just received her MBA (Master of Business Administration) degree but could not find work. This is an unfortunate contrast with more prosperous times in our country when MBAs were popular because they were a golden ticket to meaningful, highly remunerative employment.
So why are these young, ambitious graduates, likely already saddled with enormous student debt, finding it so challenging to find jobs that match their level of education?
The job market is undergoing a slow but certain seismic shift.
One day some months back, I needed to talk with my bank about a suspicious charge on my credit card. I wasn’t as naïve to think that somebody would pick up the phone when I called. But I innocently believed that I would be talking with a person after listening to a brief “menu” and punching a couple of buttons.
Then I entered “chatbot hell.”
“Thank you for calling the Local Bank. What are you calling about?” the robot cheerily asked me.
“Credit card,” I answered.
A pause.
“Did you say, ‘debit card’?”
“No, I responded,” incredulous that it didn’t understand me the first time. “Credit card.”
“I’m sorry,” my chatbot said with no detectable remorse. “I’m not understanding your reply. What are you calling about?”
I started to become wary of this supposedly artificial “intelligence.” But I thought I would give it a chance and comply with its requests as best I could.
