CAMARILLO — Gold Coast Health Plan (GCHP) (on March 4) announced the appointment of Marlen Torres as its Chief Member Experience and External Affairs Officer. In this key role, Ms. Torres serves as the leader and visionary for member satisfaction and engagement, with the goal of ensuring the best health outcomes, greatest access, and superior member experience for GCHP members.
“Marlen’s leadership and vision for enhancing the member experience and her ability to forge meaningful external partnerships make her the ideal choice for this critical role,” said Dr. Felix Nuñez, GCHP’s acting chief executive officer (CEO). “Her years of experience in public policy and community engagement here in Ventura County will be instrumental as we continue to connect our members with high-quality care.”