CenCal Health, the largest health plan on the Central Coast, produces a community report every year, but the 2020 digital report looks and reads like no other. COVID-19 brought unimagined challenges to the health plan’s members, providers, employees, and the community at-large. The just-published yearly overview presents updated facts and figures on membership and patient care, as well as highlighting innovative health programs and initiatives that responded to the public health emergency. Through video and still photography, the report also paints a picture of quickly emptied offices that gave rise to make-shift desks and video meetings at the homes of CenCal Health employees. Though the workplace changed, the work continued for the Medi-Cal health plan that contributes approximately $50 million a month to the local economy. CenCal Health had no wholesale layoffs, and very few furloughs were necessary among its 263 employees.
