“As AI is adopted across industries for automation, decision-making and data-driven insights, we will see growth rates that very few sectors have ever seen,” said Gerhard Apfelthaler, dean of the School of Management at Cal Lutheran. “By 2030, the global AI market is expected to expand to $1.3 trillion.”
One day some months back, I needed to talk with my bank about a suspicious charge on my credit card. I wasn’t as naïve to think that somebody would pick up the phone when I called. But I innocently believed that I would be talking with a person after listening to a brief “menu” and punching a couple of buttons.
Then I entered “chatbot hell.”
“Thank you for calling the Local Bank. What are you calling about?” the robot cheerily asked me.
“Credit card,” I answered.
A pause.
“Did you say, ‘debit card’?”
“No, I responded,” incredulous that it didn’t understand me the first time. “Credit card.”
“I’m sorry,” my chatbot said with no detectable remorse. “I’m not understanding your reply. What are you calling about?”
I started to become wary of this supposedly artificial “intelligence.” But I thought I would give it a chance and comply with its requests as best I could.
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