Retailers lost nearly $100 billion from shoplifting and organized retail crime (ORC) activity. According to a National Retail Foundation (NRF) survey, the “shrink” rate in 2021 was 1.4% representing $94.5 billion in losses. ORC crime was up 26.5 percent from 2020. Retailers are adding more security guards in stores to help reduce crime.
“We’ve been asked to post guards at store entrances and in other strategic store locations, especially in cities where retail crime is running rampant,” says Fahim Abid, security director for Access Patrol Services (APS), a security guard company serving California and Arizona. “We’ve never seen such a high demand for retail security services.” Thirty-two percent of NRF survey respondents said they are increasing their budget for guards.